Assistance request form

Assistance resquest for national journey

  • Make sure you submit your request for assistance at least 24 hours before you start travelling for any journey (with or without changes) at 131 train stations.

  • For the 41 stations where it is possible to book up to 3 hours in advance (info and conditions) , call the Contact Centre (02/528.28.28), open 7/7 from 7 a.m. to 9:30 p.m.

  • If you are planning to make a in the course of the same day, you only need to make a single application, provided that you return in the course of the same day.

  • If you want to return on a later date, you should complete 2 demands (1 demand per date)

  • If you have to change during your trip, a connecting time of 15 minutes is provided.

  • For group journeys , fill in the group booking form

  • For international travel, fill in the assistance for International journey form.

In practice

Log in to My NMBS/SNCB

  • You gain time for your future requests
  • You can see the status of your requests
  • You can cancel your reservation online

Or

Would you prefer to make your request without registering with MySNCB?

  • Fill in your personal data for each request
  • You can cancel your reservation by calling the contact center : 02.528.28.28, open 7/7 from 7 a.m. to 9:30 p.m.

Journey details

Delete

Outbound journey

Please select the travel date(s).

:

If your journey starts after 19-04-2019 please make your request at a later date.

Return journey (optional)

Delete

:

Assistance required

Delete

Passenger's personal details

Delete
 
More information about this text message option? Have a look on our website.

Please check your e-mail address carefully as the Customer Service Department will use this address to ask you to confirm your request. Your request will only be recorded after confirmation.

Contact's personal details

Delete

Please check your e-mail address carefully as the Customer Service Department will use this address to ask you to confirm your request. Your request will only be recorded after confirmation.

Extra


Save the information?

If your browser accepts cookies, the data provided on the above form can be saved on your computer (except the journey dates). So you will not have to enter this information again next time you make a request.

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