Buy first your ticket with a special place for your wheelchair by calling (+32) (0) 2 432 38 01 before reserving assistance. Make inquiries about possible price formulae and facilities for passengers with limited mobility
Provide us with your request at least 48h before your journey even earlier. It is possible from the moment you have booked your ticket
For assistance on a journey between two foreign stations (without departure or arrival by train in Belgium), book your assistance at the railway company concerned.
You gain time for your future requests
You can see the status of your requests
You can cancel your reservation online
Fill in your personal data for each request
You can cancel your reservation by calling the contact center :
02.528.28.28, open 7/7 from 7 a.m. to 9:30 p.m.
Please check your e-mail address carefully as the Customer Service Department will use this address to ask you to confirm your request. Your request will only be recorded after confirmation.
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