Assistance request form

Assistance resquest for international journey

In practice

Log in to My NMBS/SNCB

  • You gain time for your future requests

  • You can see the status of your requests

  • You can cancel your reservation online

Or

Would you prefer to make your request without registering with MySNCB?

  • Fill in your personal data for each request

  • You can cancel your reservation by calling the contact center : 02.528.28.28, open 7/7 from 7 a.m. to 9:30 p.m.

Journey details

Outbound journey

Enter below your final departure and arrival station of your travel :
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Enter you billet(s) details for international travel
Train From Departure Asst. To Arrival Asst. Coach seat
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Return journey (optional)

Enter below your final departure and arrival station of your travel :
:

Enter you billet(s) details for international travel
Train From Departure Asst. To Arrival Asst. Coach seat
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Assistance required

Delete

Passenger's personal details

Delete
 

Please check your e-mail address carefully as the Customer Service Department will use this address to ask you to confirm your request. Your request will only be recorded after confirmation.

Contact's personal details

Delete

Please check your e-mail address carefully as the Customer Service Department will use this address to ask you to confirm your request. Your request will only be recorded after confirmation.

Extra


Save the information?

If your browser accepts cookies, the data provided on the above form can be saved on your computer (except the journey dates). So you will not have to enter this information again next time you make a request.

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Legal information

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