Buy first your ticket before reserving assistance. Make inquiries about possible price formulae and facilities for passengers with limited mobility
Provide us with your request at least 48h before your journey even earlier. It is possible from the moment you have booked your ticket
For assistance on a journey between two foreign stations (without departure or arrival by train in Belgium), book your assistance at the railway company concerned.
You gain time for your future requests
You can see the status of your requests
You can cancel your reservation online
Fill in your personal data for each request
You can cancel your reservation by calling the contact center :
02.528.28.28, open 7/7 from 7 a.m. to 9:30 p.m.
Please check your e-mail address carefully as the Customer Service Department will use this address to ask you to confirm your request. Your request will only be recorded after confirmation.
Are you making a request for someone else? Indicate that you are acting as a contact person by ticking this box
Save the information?
If your browser accepts cookies, the data provided on the above form can be saved on your computer (except the journey dates). So you will not have to enter this information again next time you make a request.
NMBS/SNCB can ask me for my opinion and send me commercial proposals about its products and services.